Distance Selling Contract

By completing an order, the user is deemed to have read and accepted this Distance Sales Contract.

This agreement is concluded electronically between Çiçek Satış (“SELLER”), selling goods/services via the website www.yagmurcicekcillik.com, and the ordering consumer (“BUYER”).

ARTICLE 1 — SUBJECT

The subject of this agreement is to determine the rights and obligations of the parties under Consumer Protection Law No. 6502, the Distance Contracts Regulation and related legislation regarding the sale and delivery of the product whose specifications and price are stated in the order / pre-information form and the invoice.

ARTICLE 2 — FORMATION OF THE CONTRACT

2.1 The BUYER acknowledges that they have read and understood this agreement and are aware of their rights and obligations.
2.2 The parties agree that the mutual obligations are proportionate and suitable for the nature of the transaction.
2.3 The BUYER confirms that they place the order of their free will and have electronically confirmed the preliminary information.
2.4 The terms are not unfair terms and are prepared in line with consumer protection rules and good faith.
2.5 The electronic pre-information, invoice and order summary form an integral part of this agreement.

ARTICLE 3 — SELLER INFORMATION

Name / Title: Çiçek Satış
Address: İstanbul, Türkiye
Phone: +90 530 312 26 57
E-mail: info@ciceksatis.local
Website: www.yagmurcicekcillik.com

ARTICLE 4 — BUYER INFORMATION

The BUYER’s name/title, address, phone and e-mail are those declared at checkout and recorded with the order.

ARTICLE 5 — PRODUCT SUBJECT TO THE CONTRACT

Product type, quantity, features, price (including taxes), payment method and delivery details are as shown on the product page, cart/pre-information screen and invoice.
Goods/services type: flower and gift arrangement delivery (varies by order).
Delivery costs: as shown at checkout (free if a campaign applies).

ARTICLE 6 — GENERAL PROVISIONS

6.1 The BUYER declares that they have read and electronically confirmed all preliminary information about product qualities, price, payment and delivery.
6.2 The product is delivered within the selected date and time slot, without exceeding the legal period of 30 days. This period may be extended by up to 10 days with written notice.
6.3 If delivery is to a third party, the SELLER is not liable if that person refuses delivery.
6.4 The SELLER must deliver the product sound, complete and in line with the order. For a justified reason, an equivalent product may be supplied before the performance period expires.
6.5 Electronic confirmation and payment are required for delivery. If payment is not made or is cancelled in bank records, the SELLER is released from the delivery obligation.
6.6 In force majeure, bad weather or transport interruption, the SELLER shall inform the BUYER. The BUYER may cancel, request an equivalent product or postpone delivery. Reasonable delays may occur in time slots such as 09:00–15:00 and 15:00–21:00 due to demand and traffic.
6.7 On cancellation, the paid amount is refunded within 10 days.
6.8 Delivery may not be available in some out-of-area districts (e.g. Silivri, Şile, Çatalca, Arnavutköy and certain Sarıyer neighbourhoods). Even if the system accepts the address, such orders may be cancelled and refunded within 10 days. The SELLER may also cancel for justified reasons (supply impossibility, incomplete data, failed payment, etc.).

ARTICLE 7 — RIGHT OF WITHDRAWAL

Under the Distance Contracts Regulation, the consumer cannot exercise the right of withdrawal for goods prepared according to the consumer’s requests or clearly personal needs, or goods that are not suitable for return due to their nature, are liable to deteriorate quickly or may expire. Fresh flowers and personalised arrangements fall within this scope.

ARTICLE 8 — COMPETENT AUTHORITY

Complaints arising from this agreement may be submitted to the Consumer Arbitration Committee or Consumer Court at the BUYER’s or SELLER’s place of residence, subject to monetary limits set by the Ministry of Trade each year.

ARTICLE 9 — ENTRY INTO FORCE

The contract is formed when the BUYER confirms the order and pays the price. The order summary and invoice serve as evidence.